Vacation rental & Hospitality Services

Harmony and vacation living, handled by experts.

Vacation rental & Hospitality Services

Harmony and vacation living, handled by experts.

Who we are

Cove Serviced Suites, a collaborative venture by KEB Group, offers a professional hospitality and rental property solution designed to provide a hassle-free experience for property buyers. This innovative model focuses on creating a sustainable, long-term approach to property management, allowing owners, tenants, and other stakeholders to enjoy a peaceful, safe, and clean environment. With expert management, we ensure that each property thrives within a well-maintained and harmonious community, delivering a seamless experience post-purchase.

Who we are

Cove Serviced Suites, a collaborative venture by KEB Group, offers a professional hospitality and rental property solution designed to provide a hassle-free experience for property buyers. This innovative model focuses on creating a sustainable, long-term approach to property management, allowing owners, tenants, and other stakeholders to enjoy a peaceful, safe, and clean environment. With expert management, we ensure that each property thrives within a well-maintained and harmonious community, delivering a seamless experience post-purchase.

Guiding principles & Future goals

Discover the values that guide us today and the vision that shapes our future.

Mission

To build a thriving, sustainable, and eco-conscious community where property owners and tenants can co-exist in harmony with nature

VISION

To be the preferred choice for hospitality and rental property solutions.

Our expertise at your service

E-COMMERCE DEVELOPMENT

Boost your sales with an attractive and efficient online store. Our e-commerce development expertise integrates secure payment gateways and intuitive navigation for a smooth shopping journey.

Hospitality management

We manage the entire rental process, including marketing, listings, guest check-ins, check-outs, and coordinating cleaning and maintenance.

Long-Term Rental Management

We provide tenant screening, rent collection, tenancy agreements, and ongoing property maintenance to attract reliable tenants.

Renovation and Staging

We offer tailored renovation and staging services to enhance the appeal and functionality of both short-term and long-term rental properties.

OUR expertise at your service

Hospitality management

We manage the entire rental process, including marketing, listings, guest check-ins, check-outs, and coordinating cleaning and maintenance.

Long-Term Rental Management

We provide tenant screening, rent collection, tenancy agreements, and ongoing property maintenance to attract reliable tenants.

Renovation and Staging

We offer tailored renovation and staging services to enhance the appeal and functionality of both short-term and long-term rental properties.

Our edge,

your advantage

Resort-like Concept

Enjoy a resort-style stay with daily housekeeping, 24/7 service, and premium amenities like high-speed internet and in-room Netflix. Cove Serviced Suites delivers a complete hospitality experience, blending the luxury of a hotel with home comfort.

Concierge & Shuttle Services

Our concierge ensures a seamless experience from arrival to checkout, while our shuttle service offers convenient transport to popular destinations like Jonker Street, enhancing your stay with comfort and ease.

Restaurant & Event Hall Facilities

Savor curated breakfast, lunch, and dinner packages with our in-house F&B services. Our event hall is perfect for hosting seminars, weddings, and special occasions, providing a versatile venue for any gathering.

ARTICLE & NEWS

Answers at your fingertips

1. How can I see my Rental Income Statement?

The owner can access the App to check the rental statement and important messages.

2. Can the owner terminate the services after signed up?

The service contract is 3 years, with a minimum lock-in period of 1 year. After the first year, owners may terminate the contract by providing a 3-month advance notice.

3. Is owner entitled to free stay at their own property?

Yes, owners are entitled to 7 nights of free stay per year, subject to availability and applicable cleaning fees. Beyond the 7 nights, owners can still enjoy a special discounted rate.

4. What is the Management Service Fees?

The service fees are 10% for yearly rent, 20% for monthly rent & 25% for daily rent of the total receivable rental income.

5. What other cost does the owner need to pay?

Owners are responsible for paying building maintenance fees, sinking fund, assessment fees, quit rent, insurance, and upkeep costs.

6. What is the difference between Airbnb Management & Cove Serviced Suites?

Airbnb management focuses on managing short-term rentals listed on platforms like Airbnb, catering primarily to tourists and casual travelers without full housekeeping or concierge services. In contrast, Cove Serviced Suites management operates like a hotel-resort, providing standardized services such as housekeeping, concierge, F&B and amenities, targeting both short- and long-term guests, including tourists & business travelers, with a more structured and consistent guest experience.

7. Can I decide or join later upon completion?

Yes, but it is on a first-come, first-served basis, as the management may stop accepting new properties once the capacity is reached. Additionally, renovation costs will be higher compared to bulk ordering.

8. Can I use my own operator to manage my property?

Yes, you can, but you will not be able to enjoy the full benefits of Cove Serviced Suites, such as 24/7 concierge services, daily housekeeping, shuttle services, and exclusive discounts on the restaurant, event hall, and more.Additionally, your chosen operator must adhere to the established rules and guidelines before renting out the property for short-term stays. This ensures that standards and rental rates are well-maintained to preserve the property’s value.

9. Can I engage my own designer/contractor?

No, as we are managing and running the property as hotel-resort concept as a whole, there is the standardization on the design.

10. What is the target rate per night?

We use a dynamic pricing tool that analyzes market competitors' rates and adjusts pricing based on various factors, including occupancy, seasonality, weekdays versus weekends, and other market conditions. The pricing guideline refers to the average rate of 4-star hotels in the region, which is currently above RM200 per night. This ensures we maintain a competitive advantage while optimizing rental income.


11. How much of rental income can I get?

For instance, with an average daily rate of RM250 and an occupancy rate of 60%:

Gross Monthly Rental: RM4,500

Less Expenses (25%): RM1,125

Net Rental Income (75%): RM2,531

For average daily rate of RM280 and an occupancy rate of 70%:

Gross Monthly Rental: RM5,880

Less Expenses (25%): RM1,470

Net Rental Income (75%): RM3,308

12. How do I know when my property will be rented out?

owner will receive a monthly rental statement which includes rental details

13. When will the owner receive their rental income?

The net rental income will be payable to the owner within 30 days of each following month.

14. How is the rental income distributed to the individual owner?

The calculation formula is based on nett purchase price divided by total nett purchase price of the properties participating in the pool sharing scheme X total monthly nett rental collected.

Example:

Total units Nett Price in the pool: RM60million (a)

Total Monthly Nett Rental: RM500k (b)

Unit Nett Purchased Price: RM300k (c)

Therefore, individual unit Nett Rental Income = RM2,500 (c/a X b)

15. Who is responsible for the damages?

Tenants will be responsible for damages inflicted by them. And a security deposit will be collected by us for every tenant before the move-in.

16. What is the renovation cost?

Owners are required to sign up for the renovation and interior design (ID) package to ensure consistency with Cove Serviced Suites standards. The costs start at approximately:

RM25,000 for 1-bedroom type

RM30,000 for 2-bedroom type

RM35,000 for 3-bedroom type

Disclaimer: Renovation costs may vary depending on the market fluctuations. We reserve the right to adjust pricing without prior notice to reflect market conditions.

17. What is the design concept?

The design concepts and visuals presented are for illustrative purposes only and may be subject to enhancements or modifications. Final design selections will be determined by the management based on market feedback, material availability, and other practical considerations. All representations should be treated as conceptual references, not exact outcomes.

Cove Melaka Concept 1

Cove Melaka Concept 2

Furniture Lists

18. How do I join this management Services?

Steps to Join the Management Services:

To proceed with the management services, purchasers are required to sign the e-Management Agreement via the email or link provided, and prepare the following documents and information for upload:

1. Sales & Purchase Agreement (Minimum: Cover page, Pages 1–2, Signing Page, and Layout Plan)

2. Copy of Identification (IC)(Or Company SSM if the purchase is made under a company)

3. Developer Rebate Letter (if any)

4. Payment Slip for the 10% Renovation Package

5. Payment Slip for the Administration Fee (RM1,000)


Once we receive your e-signed management agreement along with the required documents and payment slips (please indicate your full name), our Serviced Suites team will verify all submissions and send the signed agreement to you via email.

Please note: Payments made are non-refundable.

19. Who is the management operator?

Cove Serviced Suites is managed by a team of professionals with over 10 years of experience in star rated hotel management. Each team member is carefully selected and professionally trained to ensure the highest level of hospitality services for Cove Serviced Suites.

20. Is there any guaranteed rental or assurance of rental income?

While there is no guaranteed rental scheme, Cove Serviced Suites employs strategies to optimize rental income:

1. Efficient Operations: We utilize technology to minimize operating costs.

2. Collaborative Approach: We partner with alliance operators in Malacca to foster a win-win environment rather than competition.

3. Diverse Market Targeting: By tapping into different markets, such as corporate events and long-term stays, we aim to boost occupancy during weekdays and low seasons.